Returns & Exchanges

At GimiMichi, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the product itself as soon as you receive your order.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photos.

• 3.
  Review Process

  Our quality assurance team will review your claim within 24 hours to determine eligibility for a refund or reshipment.

• 4.
  Resolution

  Once approved, a replacement will be dispatched immediately or a credit will be applied to your original payment method within 5-7 business days.